At a glance
Digital purchases are made available after payment is confirmed. Physical orders are prepared for delivery to the address entered at checkout. The delivery estimate displayed during checkout or in your order confirmation is the estimate that applies to your order.
Digital products
Eligible ebooks, worksheets, and other downloadable products appear in your Wishloom Books library after successful payment confirmation. We may also send an access link to the email used for the order.
- Sign in with the same Wishloom account used for the purchase.
- Open My Library to access available files.
- Keep your account secure; download links and files are for the purchaser's permitted use.
If a paid file is missing, damaged, or cannot be opened, contact customer care with the order reference and product name.
Physical order processing
We begin processing after an order is accepted and, where required, payment is confirmed. Each item is checked and packed before handover to a delivery partner. Orders containing pre-order, personalised, or temporarily unavailable items may require additional time; any known delay will be communicated using the order contact details.
Delivery area and timing
We deliver physical products to supported addresses in Bangladesh. Available methods, charges, and the estimated delivery window are shown before the order is placed. Some products or locations may have limited delivery options.
Business days exclude weekly holidays and public holidays in Bangladesh. Delivery may require the recipient or an authorised person to be available by telephone and at the delivery address.
Shipping charges
Shipping charges depend on the contents, destination, delivery method, and current promotions. The complete charge is shown at checkout before you confirm the purchase. If we need to split an order for operational reasons, we will not add an unapproved shipping charge.
Address changes
Check the recipient name, phone number, area, city, postcode, and full address before placing an order. If a correction is needed, contact us promptly. We can update an address only before the parcel is committed to the delivery partner. A material destination change may alter the charge or estimate.
Tracking and delivery attempts
Where tracking is available, the order page or a notification will show the delivery partner and tracking reference. A delivery partner may call the recipient or make more than one attempt. An undeliverable parcel may be returned to us; additional delivery charges may apply before it is sent again if the address was incomplete, inaccurate, or repeatedly unavailable.
Delayed, missing, or damaged parcels
If tracking has not changed for an unusual period, a parcel is marked delivered but has not arrived, or the outer package appears damaged:
- Check with the recipient, household, reception, or building security.
- Keep the packaging and take clear photographs if there is visible damage.
- Contact customer care promptly with the order and tracking references.
We will review the order and coordinate with the delivery partner. Remedies are handled under our returns and refunds policy and applicable consumer law.